Gary Barnett's Blog » call centers http://www.thinkovation.com/blog Just another WordPress weblog Tue, 04 May 2010 11:13:39 +0000 http://wordpress.org/?v=2.9.2 en hourly 1 Calling the Inland Revenue…. http://www.thinkovation.com/blog/2008/01/calling-the-inland-revenue/ http://www.thinkovation.com/blog/2008/01/calling-the-inland-revenue/#comments Mon, 14 Jan 2008 12:15:02 +0000 gary http://www.thinkovation.com/blog/?p=11 Wow! I’ve just finished a call with the Inland Revenue, and have to say that it was one of the best calls I’ve ever made to a help-line. My advisor (Dorothy from team 10) was friendly, obviously knowledgeable, and extremely helpful. In the course of the call she also mentioned the availability of training courses to help people who are going self employed, and arranged to fax my details to the local office so that I can attend one.

Call centers have a well deserved reputation for providing pretty poor service to customers, which makes it a really pleasant surprise when you get excellent service from one.

Go Dorothy!

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